Overview
What is Tidio?
Tidio is an AI-powered customer service platform combining live chat, chatbot automation, and the Lyro AI agent. It handles customer inquiries across website chat, email, Instagram, and Messenger from one dashboard. Starter plan at $29/mo includes basic chatbot flows. The Lyro AI add-on ($39/mo) provides an AI agent that resolves up to 50% of support tickets autonomously. With 4.6 stars from 1,879 G2 reviews and 80% five-star ratings, it's a top-rated customer support solution.
Features
Key Features
Live chat widget for websites
Lyro AI agent for autonomous support
Visual chatbot flow builder
Multi-channel: website, email, Instagram, Messenger
Visitor tracking and analytics dashboard
Canned responses and quick replies
Shopify, WordPress, and WooCommerce integrations
AI-powered conversation suggestions
Analysis
Pros & Cons
Pros
- 4.6 stars from 1,879 G2 reviews with 80% five-star ratings
- Easy setup praised by users, no coding required
- Lyro AI agent resolves tickets without human intervention
- Clean, customizable chat widget
- Free plan available for small businesses
Cons
- Pricing ramps up quickly with add-ons (Lyro, Flows)
- Chatbot conversation caps on lower tiers
- Real costs often $105-150/mo with add-ons, not $29
- Advanced features locked behind expensive Plus plan ($749/mo)
Pricing
Pricing
$29/mo(free tier available)
freemium model
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