What is WhatConverts?
WhatConverts is a lead tracking and marketing attribution platform that captures leads across phone calls, forms, chats and e-commerce transactions, then ties each lead to the marketing source, campaign and keyword that generated it. It combines call tracking (with dynamic number insertion, recording and transcripts), form and chat tracking, and campaign/keyword attribution reporting in one dashboard. Aimed primarily at marketing agencies and lead-gen businesses, it has outstanding ratings (G2 4.9, Capterra 4.9). Plans start at $30/mo (Call Tracking) up to Elite ($160/mo), plus agency unlimited-account tiers. The main trade-off is usage-based billing that can climb at high volume.
Key Features
Pros & Cons
Pros
- Truly multi-channel in one dashboard: calls, forms, chats and transactions
- Strong source-to-lead attribution down to campaign and keyword
- Outstanding ratings (G2 4.9, Capterra 4.9) and frequently praised support
- Fast setup, large integration ecosystem and API even on the entry tier
- Agency-friendly with unlimited-account plans and white-label
Cons
- Usage-based billing can be unpredictable and climb at scale (top pricing criticism)
- Reporting has a learning curve
- Collaboration limits (restricted email/user access per account)
- US-based with no confirmed EU data residency; USD-only billing
- Some integration gaps (for example no WhatsApp Business)
GDPR and DACH Readiness
- EU data residency available
- Public Data Processing Addendum
- EUR billing with VAT-ID support
Notes
US-Anbieter, DSGVO und DPA (EU/UK/US-Versionen) bestätigt, DPO benannt. Deutsche (+49) Call-Tracking-Nummern verfügbar. Keine bestätigte EU-Datenresidenz, USD-Preise, deutsche UI/Support nicht belegt.
Assessment based on vendor documents reviewed 19 April 2026. Does not replace legal counsel.
Pricing
paid model
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